Benefits/Perks
- Competitive Compensation
- Careers Advancement
- Medical Benefits
- Paid Time Off
- 401K and Profit Sharing
- Bonus Opportunity
The Care Coordinator is responsible for creating and maintaining the schedule for the delivery of services to clients by care providers. This role involves coordinating care provider assignments based on client needs and care provider availability, and promptly adapting to any changes that affect the schedule. The Care Coordinator also verifies care provider attendance and communicates schedule changes to clients and care team members to ensure the consistent delivery of service.. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills and relationship building skills.
RESPONSIBILITIES
- Coordinate internal and external staffing needs
- Assign clients to the appropriate caregivers
- Use agency’s scheduling software
- Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage
- Communicate with caregivers regarding any updates or changes to their schedule
- Communicate with managers and clients to inform them of any schedule or staffing changes
- Assist in the hiring, training, and management of new staff
- Member of the On-Call Team
QUALIFICATIONS
- High school diploma or GED
- Previous experience as a Home Care Scheduler or in a similar position is preferred
- Highly organized with attention to detail
- Comfortable with Microsoft Office and other computer programs
- Ability to multitask and prioritize projects
- Excellent customer service and interpersonal skills
