SYNERGY HomeCare - Conroe, TX
Director | Designated Manager
Full Time • Conroe
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
The Designated Manager reports directly to the franchise owner and is responsible for guiding and coordinating all operations of the SYNERGY HomeCare business. This position includes leadership and management of all areas of the business including Inquiry Management, Intake, Scheduling, Client Care, Human Resources including employee recruitment and retention, Quality Assurance for employees, clients, Marketing, and Sales.
This position entails developing office communication protocols, streamlining administrative procedures, and setting the standards for a client and caregiver-centric office. A vital component of this position is to communicate the agency's mission and vision to ensure our caregivers, clients, family members, and referral partners fully understand the benefits and value of SYNERGY HomeCare's range of services. The Designated Manager will help maintain and grow existing business as well as work with the team to increase our client census. Additionally, the Designated Manager will be responsible for collaborating with the owner to enhance client satisfaction, employee satisfaction and morale, and revenue growth.
Qualifications:
Bachelor’s degree in health or business and two years’ of supervisory or management experience within home care or licensed health care program preferred
- Two years supervisory or management experience in home care or other health-related setting (preferred)
- Knowledge of healthcare operations
- Possess at least two years’ experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services
- Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc.)
- Knowledge of scheduling software (AxisCare or similar) or CRM preferred
- Knowledge of Care Academy, Relias or other training platforms preferred
- Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills
- Well-honed time management skills
- Exemplary communication skills, both verbal and written
Essential Duties and Responsibilities:
- Accountability to the owner with total oversight of the business
- Work with the owner to develop the annual budget and operational plan
- Lead the Operations Team in the performance of their daily responsibilities
- Is available to provide coaching and guidance as necessary in the day-to-day operations of the business
- Understand the informational requirements and provide reports to the owner
- Supervise the coordination of office communication
- Coordinate staff meetings and appointments for the office
- Enters, maintains, and ensures proper compliance of client, employee, payroll, billing, and related accounting data and the backup system as required
- Oversee all Human Resource functions
- Oversee scheduling responsibilities and tasks associated with scheduling
- Coordinate and process bi-weekly payroll and weekly billing
- Improve employee and client retention rates through active communication and problem-solving efforts
- Be the reliable point of contact for employees, clients, and referral partners
- May participate in the on-call rotation, answering after-hours calls
- Innovate and create initiatives to ensure an exemplary company reputation
- Work with the owner to develop the annual budget and quarterly business plans
- Monitor key performance indicators (KPIs) to achieve and exceed revenue goals and increase gross and net profit metrics
- Observe all state and federal guidelines and state licensing requirements for compliance
- Develop and maintain positive relationships within the healthcare and referral community
- Responsible for interviewing and hiring administrative positions
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.
Compensation: $60,000.00 - $70,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)