Scheduling Supervisor
Full Time • Wilbraham
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Excel Nursing Services is a well-established Massachusetts home care and healthcare staffing agency serving our communities for over 20 years. We are currently seeking a Scheduling Supervisor to lead our scheduling team and coordinate caregiver schedules for our growing client base.
This is a hands-on leadership role responsible for scheduling new clients, optimizing caregiver schedules, and overseeing internal and remote scheduling staff to ensure excellent service delivery. This position offers career growth into future management roles for the right candidate.
This is a hands-on leadership role responsible for scheduling new clients, optimizing caregiver schedules, and overseeing internal and remote scheduling staff to ensure excellent service delivery. This position offers career growth into future management roles for the right candidate.
Key Responsibilities:
Scheduling & Leadership
- Schedule new client referrals and coordinate start-of-care services
- Optimize caregiver schedules to improve efficiency and continuity of care
- Manage daily scheduling changes due to call-outs, staffing needs, and client requests
- Ensure all shifts are staffed appropriately
- Manage daily/weekly schedules for homecare and facility cases, ensuring full coverage and authorization compliance.
- Resolve scheduling conflicts and address missed visit issues, EVV concerns, and caregiver clock‑in/out training. Meet with field staff as needed to address concerns
- Audit schedules for accuracy, payer compliance, and EMR documentation requirements.
- Handle cancellations, confirm weekend schedules, and ensure accurate data entry.
- Accept new referrals, communicate with referral sources and support relationships with partners.
- Lead and supervise internal and remote scheduling team, including training and mentoring team
- Monitor team workload, collaborate across offices, and participate in staff meetings and KPI reviews.
- Assist with performance monitoring, workflow improvements, and after‑hours On‑Call participation.
- Ensure schedulers follow company protocols and standards
HR, Recruiting & Compliance
- Assist with recruitment, onboarding, orientation, field supervision scheduling, and staff availability management.
- Track attendance, callouts, and documentation; help with HR audits and performance reviews.
- Conduct and support investigations, including DPH matters and QA follow-ups.
Payroll, Data & Reporting
- Verify schedules for payroll accuracy and assist with weekly payroll processing.
- Maintain EMR data integrity and prepare reports for management.
- Monitor overtime, secure approvals, and propose coverage alternatives.
Client & Caregiver Relations
- Serve as the point of contact for escalated scheduling concerns.
- Maintain professional communication with clients, caregivers, and case managers.
- Support client relationship-building, marketing activities, and community events.
Administrative
- Answer phones, manage correspondence, support filing, and uphold confidentiality standards.
- Assist with Scanning and organizing documents
- Prepare documents for audit and compliance reviews
Qualifications
- Associate degree in business preferred, or equivalent experience.
- Minimum 1 year of scheduling experience in Homecare
- Leadership or supervisory experience
- Strong communication, problem‑solving, and independent decision‑making skills.
- Ability to work with diverse populations including elderly, disabled, and emotionally distressed individuals.
- Detail‑oriented, flexible, and able to thrive in a fast‑paced environment.
- Strong professionalism, patience, and ability to maintain emotional stability under pressure.
Growth Opportunity:
Exceptional performers have the opportunity to grow into roles like Client Services Manager or Branch Manager. Certain positions may involve relocating for the right opportunity.
Exceptional performers have the opportunity to grow into roles like Client Services Manager or Branch Manager. Certain positions may involve relocating for the right opportunity.
Compensation: $25.00 - $28.00 per hour
Excel was founded on a mission to deliver high‑quality service and create meaningful impact within the communities we serve. After 25 years, that mission remains at the core of who we are. We are committed to excellence, compassion, and continuous improvement—guided by a team of dedicated professionals who care deeply about making a difference.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
Apply here.
Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)