Home Helpers DuPage
Care Manager
Full Time • Downers Grove
Responsive recruiter
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Who We Are
At Home Helpers Home Care, we provide high-quality, dependable care that allows older adults to remain safe, independent, and engaged wherever they call home.
We are building a team of professionals who take ownership, communicate clearly, and show up for our clients and each other every day.
About the Role
We are hiring a Care Manager to own the client experience from start of care through ongoing service.
This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise.
You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly.
This is a hands-on role for someone who:
- takes ownership of outcomes
- communicates proactively
- follows through until problems are fully resolved
Key Responsibilities
- Own the client experience from onboarding through ongoing care
- Conduct new client assessments and develop care plans
- Own all client escalations from identification through resolution
- Take accountability for client satisfaction, retention, and service quality
- Proactively identify and address at-risk clients before issues escalate
- Serve as the primary point of contact for clients and families
- Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage
- Support and coach caregivers in the field to ensure quality care delivery
- Lead communication with clients and families during changes, challenges, or transitions
- Document all client interactions and updates in WellSky
What Success Looks Like
- Clients feel supported, heard, and confident in their care
- Client issues are owned, resolved, and followed through without being passed off
- At-risk situations are identified early and addressed proactively
- Caregivers are aligned and set up for success in each case
- New clients experience a smooth and confident start
Qualifications
- 2+ years of experience in home care, healthcare, or a service-based role
- Strong communication and relationship-building skills
- Ability to manage multiple clients and priorities at once
- Demonstrated ownership and follow-through in previous roles
- Comfortable working in both office and field settings
- Calm, professional approach in high-pressure situations
- Experience with care coordination, case management, or client services is a plus
- Familiarity with WellSky or similar systems is a plus
What Sets You Apart
- You take full ownership of outcomes—you don’t pass off problems
- You follow through until issues are fully resolved
- You communicate clearly and proactively with clients and team members
- You stay calm and solutions-oriented under pressure
- You take pride in delivering a high-quality experience every time
Why Join Us
- Competitive hourly pay
- Opportunity to grow with a rapidly expanding company
- Meaningful work that directly impacts people’s lives
- A team that values ownership, communication, and doing things the right way
Compensation: $55,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
Apply here.
Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)