Scheduling Coordinator - The Backbone of Care
No Place Like Home Senior Services
Full Time Hybrid Garner NC

Why This Role Matters

At No Place Like Home Senior Services, care does not start when the caregiver walks through the door. It starts with the schedule.

This is a Scheduling Coordinator role focused on home care scheduling, not just filling shifts. It is about making sure every client receives care when they expect it and every caregiver is set up to succeed.

You are the connector, the problem solver, and the one who keeps everything steady when things get unpredictable.

When you do this role well, families feel peace of mind, caregivers feel supported, and the agency runs better because of you.

What You Will Be Responsible For

Own the schedule completely
Build and manage schedules at least two weeks in advance while handling daily changes in real time

Make the right matches
Pair caregivers and clients based on skill, personality, location, and consistency, not just availability

Handle the unexpected with confidence
Manage call outs, emergencies, and last minute needs quickly and effectively

Communicate clearly and consistently
Keep caregivers, clients, and the office informed so no one is left guessing

Set caregivers up for success
Ensure they have the right information and expectations before each shift

Support the bigger picture
Assist with onboarding, retention insights, and coordination across the team

What We Are Looking For

This is not an entry level position. Prior home care scheduling experience is required.

Experience in home care scheduling, staffing coordination, or healthcare dispatch
Strong working knowledge of scheduling systems and Microsoft Office
Ability to manage multiple moving parts without dropping the ball
Calm under pressure with strong problem solving skills
Clear and professional communication style
Team oriented mindset
High school diploma or GED preferred
Bilingual English Spanish is a plus
Experience with Caresmartz360 is a HUGE plus

What You Can Expect From Us

Competitive pay with performance based bonuses
Hybrid schedule with 3 days in office and 2 remote
Weekly pay
Vision and dental insurance
Supplemental health and emergency care benefits through Aflac
A supportive team and leadership that values your role
Career growth opportunities within a fast growing agency
Work that matters and directly impacts seniors and their families

What This Role Requires

Flexibility as care does not always happen between 9 and 5
Availability to assist after hours when needed
Ability to begin training right away

If You Are the Right Fit

You take ownership
You do not wait to be told what to do
You anticipate problems before they happen
You care about getting it right for both the client and the caregiver

If that sounds like you, we want to meet you

Apply today and help us deliver care families can count on every time