Staffing and Development Coordinator
Woodbridge
Staffing and Development Coordinator
Full Time • Woodbridge
Replies within 24 hours
Benefits:
- Health insurance
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
Position Summary and General Purpose:
Homewatch CareGivers of Woodbridge is a premier provider of private home care services. We provide premier in-home care, services designated to enhance the well-being, independence, & dignity of our client. We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for. We do not believe in a one-size fits all solution; we tailor our care plans to each individual client’s needs.
Homewatch CareGivers of Woodbridge is seeking a Manager of Staffing and Development. This position requires compassion and an interest in making a difference in the lives of our clients. In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.
The Manager of Staffing and Development is responsible for the delivery of outstanding home care services by serving as primary point of contact for Caregivers. Primary duties include coordinating and monitoring schedules, filling open shifts, and training and developing Caregivers.
Essential duties and responsibilities include the following:
Scheduling & Staffing:
· Serve as the main point of contact for Caregivers, establishing rapport and building relationships
· Schedule and coordinate assigned case load in an efficient, effective, and timely manner, while ensuring outstanding Caregiver and client satisfaction
· Handle callouts or emergency schedule changes with little or no advanced notice, identify available Caregivers and notify team of changes
· Manage Caregiver PTO and ensure all shifts are covered
· Play an active role in weekly roster meetings providing insight about clients and Caregivers
· Be available for On-Call rotation (approximately once a month)
Client Management:
· Update clients to changes in the schedule
· Complete weekly virtual visits to Total Care Solutions clients
· Create and maintain client files
· Fill in as a Home Health Aide when available (CHHA license required)
Caregiver Development and Administration:
· Weekly review and approval of Caregiver timesheets
· Weekly field visits to monitor Caregivers
· Document and deliver disciplinary action to Caregivers
· Manage Caregiver clock in/out compliance
· Manage the Caregiver Registry
· Maintain Caregiver Files (new hires and on-going)
· Take the lead in obtaining feedback, documenting and delivering annual Caregiver performance reviews
· Mentor new caregivers, conduct field visits to help develop skills
Caregiver Recruitment Assistance:
· Play an active role in the interviewing of Caregivers
· Facilitate orientation and skills training
· Collect the onboarding documents, run background checks and create new hire file
· Build relationships with local schools to help recruit Caregivers
· Upon hire, lead caregiver skills evaluation
Key Performance Metrics:
· Ensure half of new hires leave with a case
· Ensure 75% of new hires exceed 90 days
Education & Qualifications:
Minimum: Bachelor’s Degree in Business or related discipline, OR, if no degree, 3 years of consultative customer service experience. Previous scheduling experience preferred.
Position Requirements:
· Be organized and be able to effectively prioritize matters
· Proficient in time management and multi-tasking skills
· Must be a problem solving
· Must be a team player
· Must be an effective communicator
· Ability to coach and mentor fellow team members
· Ability to effectively collaborate across internal teams
· Ability to work independently and in a team environment
· Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Compensation: $50,000.00 - $60,000.00 per year
Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.
Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.
This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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We Are Different
We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.
Empowering You with Technology; No More Paperwork!
Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.
Supporting You
Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time.
We work together so everyone feels involved, connected and engaged.
You Talk. We Listen.
You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.
Flexibility
You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.