Benefits:

Supportive Team
Discount Plan
legal plan
Opportunity for advancement
Training & development
Vision insurance
Wellness resources
401(k)
Competitive salary

Home Care Operations Manager – Client Care & Consultations
Homewatch CareGivers of Yorba Linda | Full-Time | $65,000–$80,000 DOE

When a family calls us, they’re usually in one of the hardest moments of their lives. We need the person who takes that call, sits at their kitchen table, builds the care plan, and makes sure we deliver on every promise. This is a home care role, not a hospital, clinic, or facility position. You’ll work with seniors and families in their own homes.

What You’ll Own

Intake and consultations: take inquiry calls, conduct in-home consultations, explain services and pricing, and help families start care with confidence
Plans of care: build them, update them, and make sure caregivers follow them
Client satisfaction and retention: Own client satisfaction through regular check-ins, quality visits and care conferences, catching small problems before they become cancellations
Escalations: when a client or family is upset, it comes to you, and you do your best to resolve it with calm, urgency, and follow-through
Caregiver support: client introductions, field coaching, training, and reinforcing expectations
Leadership: partner with scheduling, recruiting, and billing, help lead coordination team, and hold a real seat at the leadership table

You’ll Thrive Here If You

Have 3+ years working directly with seniors and families in the home: non-medical home care, home health intake, hospice, or private care management
Have conducted consultations or assessments, and are comfortable discussing pricing and asking families to move forward
Stay warm and steady when emotions run high, but can still set a boundary or have the hard conversation
Are organized, document everything, and close loops without being reminded
Want ownership and a voice in how the company runs, not just a task list

A nursing license is not required. This is a non-medical role, and we value home care and family experience. Spanish is a plus.

Schedule
Monday–Friday, with significant time in the field across North Orange County and surrounding areas. Shared on-call rotation with 4–5 office team members, about one weekend a month. You must be able to reach client homes in our service area within about 20–30 minutes.

What We Offer

$60,000–$80,000 salary, based on directly related experience
Mileage reimbursement
Dental, vision, wellness benefits, paid time off, and retirement - We do not currently have a medical/health care benefit but do offer wellness benefits
A role built to grow as the company grows

About Us
Homewatch CareGivers of Yorba Linda has served Orange County families since 2011. We’re established, growing, and looking for someone who wants to help shape how we care for clients.

Homewatch CareGivers of Yorba Linda is an Equal Opportunity Employer.

Compensation: $65,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!

^{This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.}

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You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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What We Offer

We Are Different

We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.

Empowering You with Technology; No More Paperwork!

Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.

Supporting You

Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time. We work together so everyone feels involved, connected and engaged.

You Talk. We Listen.

You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.

Flexibility

You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.

Home Care Operations Manager with Client Care Focus

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What We Offer