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Director of Human Resources Bedford

Benevolent Hearts Home Care - Bedford, TX

Director of Human Resources

Full Time • Bedford
Responsive recruiter
Benefits:
  • 401(k)
  • Competitive salary
  • Paid time off
  • Training & development
Please call the office at 817-349-6558 to set up phone interview.

Benefits/Perks
  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities
Purpose of the Position
The purpose of this position is to ensure the recruitment, retention, and development of top caregivers, and to ensure client satisfaction through the delivery of exceptional customer service with well-trained and experienced hires.
 
Scope
The Hiring Manager reports to the Agency Director and is responsible for ensuring the satisfaction of both the clients and the caregivers. The incumbent’s responsibilities encompass a broad range of interactions with caregivers and clients, with a primary focus on caregiver recruitment and hiring.

Responsibilities 
Office Operation
•      Seek out and hire qualified applicants, maintain a pool of qualified caregivers that meets the demands of client volume and growth. 
•      Receive signed hire packet from newly hired caregivers and complete the hiring process using established guidelines. 
•      Conduct new hire orientation for caregivers to ensure compliance with the agency policies and procedures. 
•      Ensure all caregivers have completed background checks and registry checks before contact with clients. 
•      Conduct caregiver orientation, when necessary, to the client to ensure compliance of caregivers with the client’s individual service plan. 
•      Enter new caregiver information into Soneto by the end of the business day it was received, and ensure that the data is up to date. 
•      Enter applicable activities and updates by the end of the business day it was received. 
•      Maintain employee files according to agency operational guidelines and compliance with state regulations. 
•      Participate in each weekly team meeting. 
•      Conduct employee chart audits, making appropriate corrections to ensure compliance with the company policies. 
•      Conduct regular weekly check-in calls with new hires and seasoned caregivers to ensure employee satisfaction. 
•      Contact caregivers who are active, but not working, as well as inactive caregivers, to update their status each week on Thursday. 
•      Conduct caregiver disciplinary actions and terminations due to poor performance or violation of company policy when necessary. 

        Perform other related duties as required. 

Knowledge, Skills, and Abilities

Knowledge
The incumbent must have proficient knowledge in the following areas: 
·         knowledge of state-specific regulatory standards for the PAS industry 
·         experience in caregiving 

Skills
The incumbent must demonstrate the following skills: 
•      proven ability to drive caregiver recruitment and retention
•      ability to oversee the onboarding process, audit compliance, and HR systems with accuracy and efficiency
•      ability to build rapport with caregivers, office staff, and clients
•      excellent verbal and listening communication skills 
•      ability to manage time and prioritize work 
•      negotiation skills 
•      ability to adapt to changing work priorities and meet deadlines and schedules 
•      stress management skills 
•      time management skills

Personal Attributes
The incumbent must demonstrate the following personal attributes: 
•        honesty and trustworthiness 
•        integrity and credibility 
•        respectfulness 
•        possess cultural awareness and sensitivity 
•        professionalism 
•        customer service

Working Conditions
Physical Demands
The incumbent will spend hours in the office. The incumbent may occasionally need to lift items.

Environmental Conditions
The incumbent is located in a busy office. He or she is faced with constant interruptions and must meet with others regularly.

Mental Demands
The incumbent must interact with a diverse range of individuals, including clients and caregivers, and address various issues daily. 

Qualifications
•        Must be 18 years of age 
•        Must be able to speak, read, and write the English language 
•        Must have transportation in good working order 
•        Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes 
•        At least one year of experience or certified training in caring for individuals with functional disabilities or completion of CSS Caregiver                 Training Program examinations within 6 months of hire date
•        At least 2 years of college is required, or a college degree is preferred
•        At least 2 years of supervisory or management experience

Physical Requirements
•        Light (ability to lift 50 lbs.) 
•        Ability to drive a motorized vehicle 
•        Ability to sit/stand for prolonged periods

Work Hours
8:00 am to 5:00 pm, Monday through Friday or as designated 
Compensation: $52,000.00 - $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

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Benefits of working as a Caregiver

Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)