Client Care Coordinator
Full Time • Mankato
Job Description
Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters.
Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters.
This vital role is responsible for coordinating caregiver schedules, maintaining accurate client and employee data, and serving as a key liaison between clients, families, and our care team. The ideal candidate brings a combination of strong administrative skills, excellent communication, and a heart for helping others.
Key Responsibilities
Scheduling & Coordination
- Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage.
- Monitor and adjust daily schedules in real time to accommodate changes and urgent needs.
- Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers.
- Maintain scheduling accuracy within our home care software system (AxisCare), including caregiver logs, shifts, and client profiles.
Operational Support
- Ensure timely updates in the system for payroll and billing purposes.
- Participate in the after-hours/on-call rotation, providing scheduling support outside of business hours as needed.
- Assist with general office responsibilities, including answering phones, greeting visitors, and supporting administrative projects.
Client & Caregiver Relations
- Foster positive, professional relationships with caregivers, clients, and their families.
- Provide support and encouragement to caregivers while promoting a culture of reliability and compassion.
- Actively contribute to a collaborative and mission-focused team environment.
Qualifications
- High school diploma or equivalent required; additional education in healthcare or business a plus.
- Previous experience in scheduling, healthcare administration, or home care preferred.
- Proficient in Microsoft Office Suite and comfortable using scheduling platforms.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to manage multiple priorities under pressure.
- Professional presence with a positive attitude and strong customer service skills.
- Flexibility and resilience in responding to unexpected scheduling changes or urgent needs.
Preferred Attributes
- Initiative and ownership mindset
- Strong organizational and time management skills
- Problem-solver with a calm, professional demeanor
- Compassionate, respectful, and dependable
Compensation and Benefits
- Competitive salary based on experience
- Paid Time Off (PTO)
- SIMPLE IRA retirement plan with company match
- Health, Dental, and Vision Insurance
- Opportunities for professional development and internal growth
Join Our Team!
At Freedom Home Care, we believe in providing exceptional care to clients while building a supportive, high-performing team. As a Client Care Coordinator, you’ll play a crucial role in delivering that care—behind the scenes, but at the heart of it all.
If you’re motivated by meaningful work and want to be part of a local company that values integrity, service, and compassion—we invite you to apply.
Compensation: $50,000.00 - $55,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)