KEY RESPONSIBILITIES Passenger Support Services ⎯ Meet and greet passengers with disabilities at designated entry points. ⎯ Escort individuals safely and efficiently to ticketing areas, train platforms, and other station destinations. ⎯ Navigate through terminals, buildings, and designated areas while ensuring passenger comfort. ⎯ Communicate clearly and respectfully with passengers, staff, and supervisors. ⎯ Assist with mobility equipment, including wheelchairs, walkers, gait belts, and scooters. ⎯ Maintain the cleanliness and functionality of Era Life Care’s wheelchairs and assistive equipment. ⎯ Provide directions and general assistance with boarding and disembarking. ⎯ Help passengers as they board and exit transportation, ensuring a smooth and safe transition. Additionally, help them connect to the appropriate transportation services to ensure they reach their destinations efficiently and without confusion. Navigation & Accessibility Assistance ⎯ Provide clear verbal directions and guidance on station layout, train schedules, boarding procedures, and transfer options. ⎯ Tailor services based on each client's individual needs, ensuring personalized support for passengers with mobility challenges, visual impairments, or other disabilities. ⎯ Assist passengers in locating elevators, escalators, ramps, and accessible seating areas to ensure smooth navigation within Los Angeles Union Station. ⎯ Ensure safe and comfortable movement through busy areas. ⎯ Function as a liaison between passengers and station personnel for Amtrak and Metrolink, coordinating with staff to address accessibility concerns or special assistance requests. Emergency Support ⎯ Assist with medical emergencies by notifying emergency responders, alerting station staff, and remaining with the individual to provide reassurance and comfort until help arrives. ⎯ Recognize signs of distress and take prompt action, offering initial assistance such as guiding passengers to a safe location. ⎯ Support station staff during evacuations using accessible routes and assist in safely relocating disabled travelers. ⎯ Communicate effectively with emergency personnel, relaying key details about passengers requiring special assistance. ⎯ Remain calm and composed in emergencies to provide stability and security for those in need. Security Collaboration ⎯ Monitor surrounding areas to identify individuals exhibiting non-transit behavior, including unhoused individuals attempting to enter restricted or passenger-only areas. ⎯ Collaborate with Union Station Security Services to engage, deter, and redirect non-transit individuals in a non-confrontational and professional manner. ⎯ Observe and report potential safety issues, including aggressive or assaultive behavior, and assist security personnel with de-escalation when necessary. ⎯ Promote a welcoming yet secure environment for passengers by maintaining awareness and calmly managing disturbances. QUALIFICATIONS ⎯ Prior experience collaborating with individuals with disabilities or in customer service, security, transportation, or healthcare settings is preferred. ⎯ Must complete Era Life Care’s disability awareness and safety training program. ⎯ CPR and First Aid certification preferred. ⎯ Strong verbal and non-verbal communication skills, with the ability to interact patiently and professionally with passengers, staff, and emergency personnel. ⎯ Ability to remain calm and act effectively in emergency or high-stress situations. ⎯ Ability to collaborate respectfully and effectively with security staff, transit personnel, and the public. ⎯ Physical capability to assist passengers, including pushing wheelchairs, navigating crowded areas, and ensuring safe transport. ⎯ Diligence to maintain accurate records of passenger assistance, report incidents, and follow safety protocols. ⎯ Flexibility in scheduling, including availability for weekends, holidays, and varied shift hours, as required.

MUST HAVE TB TEST AND LIVESCAN BACKGROUND CHECK