Virginia Home Care Services
Personal Care Case Manager
Full Time • Vienna
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Personal Care Nurse Case Manager – Client Relations & Retention
Company: Virginia Home Care Services
Location: Vienna, VA
Location: Vienna, VA
Virginia Home Care Services is seeking a compassionate and relationship-driven Personal Care Case Manager to support client satisfaction, communication, and long-term retention. This role focuses on building strong relationships with clients and families while ensuring high-quality service delivery.
Position Overview
The Personal Care Case Manager serves as a primary point of contact for clients and their families. This role emphasizes client engagement, service satisfaction, issue resolution, and ongoing relationship management to promote continuity of care and long-term client retention.
Key Responsibilities
- Build and maintain strong relationships with clients and family members
- Serve as a trusted point of contact for client concerns, questions, and feedback
- Conduct regular client check-ins to assess satisfaction and care quality
- Address and resolve service concerns in a timely, professional, and empathetic manner
- Support client retention through proactive communication and follow-up
- Coordinate with internal teams to ensure client needs and expectations are met
- Document client interactions and service updates accurately
- Participate in care plan discussions and service reviews as needed
- Represent the company professionally in all client-facing interactions
Qualifications
- Experience in home care, healthcare, client relations, or case management preferred
- Strong customer service and interpersonal communication skills
- Ability to de-escalate concerns and maintain positive client relationships
- Detail-oriented with strong documentation skills
- Bilingual (English/Spanish) preferred but not required
- Professional, compassionate, and client-focused mindset
- LPN required, RN preferred
Why Join Virginia Home Care Services
- Client-centered, supportive work environment
- Opportunity to build meaningful relationships with clients and families
- Competitive compensation based on experience
- Growth opportunities within the organization
Virginia Home Care Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
All employment decisions, including recruitment, hiring, promotion, compensation, benefits, training, and termination, are made without regard to these protected characteristics. We value the unique perspectives, experiences, and contributions of all employees and strive to maintain a professional and respectful work environment.
We encourage all qualified individuals to apply and join our team in providing exceptional care to our clients.
Compensation: $80,000.00 - $90,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)