Benefits:

Bonus based on performance
Company car
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Client Services & Community Relations Manager

(Licensed Social Worker / Care Manager)

Position Summary

The Client Services & Community Relations Manager is responsible for leading, overseeing and be able to perform all aspects of client service delivery, care coordination, and care management within the agency. This individual ensures high-quality, compliant, and compassionate service for all clients while supporting agency growth, retention, and community partnerships.

This role acts as the clinical and service bridge between operations, scheduling, caregivers, clients, and referral partners.

Reports to: Owner

Core Responsibilities

1. Care Management & Client Oversight

Conduct comprehensive client assessments (initial and ongoing)
Develop individualized care plans aligned with client needs and payer requirements
Monitor changes in condition and coordinate interventions
Conduct supervisory visits (in-home and virtual as required)
Oversee documentation accuracy and compliance
Provide guidance on dementia care, complex cases, and high-risk clients
Reduce hospital readmissions through proactive wellness tracking
Serve as escalation point for care-related concerns

2. Service Delivery Leadership

Ensure seamless client onboarding and service initiation
Monitor client satisfaction and retention
Oversee service continuity during caregiver call-offs
Partner with scheduling to ensure appropriate caregiver-client matching
Identify service gaps and implement corrective action plans
Track and improve KPIs:
- Missed shifts
- Client satisfaction
- Care plan compliance
- Hospitalizations
- Overtime related to care planning gaps

3. Community & Referral Partner Engagement

Serve as clinical liaison to:
- Hospitals
- Rehabilitation Centers
- Elder law attorneys
- Assisted living communities
- Veterans Care organizations
Conduct care consultations with prospective clients/families
Support educational workshops (dementia, stroke awareness, caregiver burnout)
Maintain strong communication with referral sources regarding client progress
Identify new partnership opportunities

4. Team Leadership & Caregiver Support

Provide clinical coaching to caregivers if needed
Conduct skills refreshers and in-field training if needed.
Address caregiver-client compatibility issues if needed
Partner with HR on performance concerns related to care delivery
Reinforce documentation standards and compliance

Required Qualifications

Licensed Social Worker (LSW/LCSW preferred)
Minimum 2–3 years in care management, home care, hospice, hospital or geriatric services
Strong knowledge of community resources for seniors.
Experience with care transitions, hospital discharge planning, or post-acute care coordination.
Strong assessment and care planning skills
Experience working with seniors and dementia care
Knowledge of Medicaid waiver programs preferred
Excellent communication and leadership skills
Experience building relationships with healthcare providers, senior living communities, hospitals, rehabilitation centers, and elder care professionals.
Experience collaborating with community organizations, elder law attorneys, social workers, and discharge planners.
Comfortable representing the organization at community events, senior education programs, and professional networking meetings.
Ability to manage multiple clients and urgent situations in a fast-paced environment.
Ability to balance client care management with community relationship building to support high-quality service delivery and strong referral partnerships.
Participate in and occasionally lead community education events related to aging, dementia care, and maintaining independence at home.

Compensation: $24.00 - $30.00 per hour

Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.

^{This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.}

Apply here.

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Benefits of working as a Caregiver

Flexible work schedule

In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)

Being part of the family

Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)

Career advancement in a growing field

Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)

Opportunity to help seniors and people with disabilities stay at home

In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)