The Care Coordinator and Scheduler is a qualified person appointed by the President to schedule and coordinate care services and activities of the Clients.  Provides Scheduling and Care Coordination for people of all ages and their families to improve their quality of life and maintain the highest possible ability to function independently within their community following the Homewatch CareGivers philosophy.

Reports to: Business Operations Manager

Requirements: The appointed Care Coordinator and Scheduler for the agency must meet the following qualifications:

·       Knowledge of community health care and related services.

·       Ability to communicate medical information to health care professionals over the telephone and in person, including under crisis circumstances.

·       Strong interpersonal and communication skills and the ability to work effectively with various constituencies in a diverse community.

·       The ability to gather data, compile information, implement needed information, and prepare reports to share with the team, including family and clients.

·       Schedule caregivers for the assigned clients and communicate efficiently with the caregivers.

·       Facilitates client access to community resources, including locating recreational activities and services; assists client in contacting social support networks.

·       Coordinates and monitors services, including tracking client activities concerning care plans.

·       Answering office phone.

·       Matching client schedules with compatible caregivers.

·       Assuring that the schedule is current and up to date at any given time.

·       Office and clerical activities as directed.

·       Supervise the caregivers who are responsible for the services provided to the clients.

·       Input of information into computer systems.

·       Support and participate in the hiring process of new employees.

·       Support and assist other office staff as needed.

·       Fill in for caregivers when there is no one else available.

·       On-call responsibilities.

·       Any other duty requested to maintain the operations of the business, including caregiving duties

·       Assists clients in areas of need; conducts medication assessment/review.

·       Review the effectiveness of the care plan and progress made by the client.

·       Implements plan of care and follows Quality Assurance standards of Homewatch CareGivers. 

·       Monitors, assesses and records client progress to care plan and makes needed adjustments to plans and services.

·       Uploading Missed Visits in HHAExchange

·       Record Keeping / Journaling.

·       Respond to emergencies as needed and possibly on an on-call basis.

·       Actively coordinates efforts for client inclusion and access to the community.

·       Performs miscellaneous job-related duties as assigned.

 

·       Efficient Scheduling

·       Client Satisfaction

·       Caregiver Satisfaction

·       Overtime Reduction

·       Missed Visits Reduction

·       Scheduling and Care Coordination experience required (preferably in-home care).

·       Exposure to PA State regulations is a plus.

·       One year of administrative or other work in an office setting is preferred.

 

Benefits:

·       Flexible hours when needed, Full time.

·       Competitive pay

·       Medical Insurance

·       Advancement Opportunities to team leadership positions.

·       Retirement Program Enrollment.

·       Referral bonuses are provided for Employees.

·       PTO (salaried employees)

·       Yearly appreciation bonus

 

·       Able to work an average of 40 hours per week

·       Able to bend, climb, stoop, and stand an average of 5 hours per day

·       Able to lift 20-30 pounds

·       Able to use tools necessary for job

·       Able to communicate effectively