Scheduling Supervisor
Full Time • Wilbraham
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Excel Nursing Services is a well-established home care and healthcare staffing agency in Massachusetts, proudly serving local communities for over 20 years. We are currently seeking a full-time Scheduling Supervisor to lead our scheduling team and coordinate caregiver coverage for our expanding client base. This is an in-person role based in Wilbraham, MA; remote or hybrid work is not available.
The Scheduling Supervisor is a hands-on leadership position is responsible for onboarding new clients, optimizing caregiver schedules, and overseeing both in-office and remote scheduling staff to ensure high-quality service delivery. This role also offers strong potential for advancement into future management positions.
Key Responsibilities for Scheduling Supervisor:
Scheduling & Leadership
- Coordinate scheduling for new client referrals and start-of-care services
- Optimize caregiver schedules to enhance efficiency and continuity of care
- Manage daily schedule changes, including call-outs, staffing needs, and client requests
- Ensure all shifts are properly staffed
- Oversee daily and weekly schedules for home care and facility cases, ensuring full coverage and compliance with authorizations
- Resolve scheduling conflicts, missed visits, and EVV-related issues; provide training on clock-in/out procedures
- Audit schedules for accuracy, payer compliance, and EMR documentation standards
- Manage cancellations, confirm weekend schedules, and maintain accurate data entry
- Communicate with referral sources and support partner relationships
- Lead, train, and mentor scheduling team members (both in-office and remote)
- Monitor team workload, collaborate across offices, and participate in meetings and KPI reviews
- Support performance management, workflow improvements, and after-hours on-call coverage
- Ensure adherence to company policies and scheduling protocols
HR, Recruiting & Compliance
- Assist with recruiting, onboarding, orientation, and staff scheduling
- Track attendance, call-outs, and documentation; support HR audits and performance reviews
- Participate in investigations, including DPH matters and quality assurance follow-ups
Payroll, Data & Reporting
- Review schedules for payroll accuracy and assist with weekly payroll processing
- Maintain EMR data integrity and prepare management reports
- Monitor overtime, obtain approvals, and recommend coverage solutions
Client & Caregiver Relations
- Act as the primary contact for escalated scheduling concerns
- Maintain professional communication with clients, caregivers, and case managers
- Support client relationship development, marketing efforts, and community outreach
Administrative Duties
- Answer phones, manage correspondence, and maintain organized filing systems
- Scan and organize documents
- Prepare materials for audits and compliance reviews
- Ensure confidentiality standards are upheld
Qualifications of Scheduling Supervisor:
- Associate degree in Business preferred, or equivalent experience
- At least 1 year of home care scheduling experience
- Prior leadership or supervisory experience
- Strong communication, problem-solving, and decision-making skills
- Ability to work effectively with diverse populations, including elderly and disabled individuals
- Detail-oriented, adaptable, and able to thrive in a fast-paced environment
- Professional demeanor with the ability to remain calm under pressure
Growth Opportunity
High-performing candidates may advance into roles such as Client Services Manager or Branch Manager. Some advancement opportunities may involve relocation.
Compensation: $25.00 - $28.00 per hour
Excel was founded on a mission to deliver high‑quality service and create meaningful impact within the communities we serve. After 25 years, that mission remains at the core of who we are. We are committed to excellence, compassion, and continuous improvement—guided by a team of dedicated professionals who care deeply about making a difference.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
Apply here.
Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)